Privacy Policy — kqu9 Platform

1 Data Controller

For the purposes of this Privacy Policy, the data controller — the entity responsible for deciding how and why your personal data is processed — is kqu9 ("kqu9", "we", "us", "our"), the operator of the online gaming platform accessible at kqu9.net. References to "you" or "your" mean any individual who visits the kqu9 website, registers a player account, makes a deposit, places a wager, or contacts the kqu9 support team.

kqu9 is committed to handling all personal data in a manner consistent with the principles of data minimisation , purpose limitation, accuracy, security, and accountability. These principles mean that we collect only what we need, use it only for the purposes described in this Policy, keep it accurate and up to date, protect it with appropriate technical and organisational security measures, and can demonstrate our compliance with these obligations.

This Privacy Policy applies to all personal data collected through the kqu9 website, mobile interface, customer support channels (including email correspondence to [email protected]), and any other interaction you have with the kqu9 platform. It does not apply to third-party websites or services that may be linked from within the kqu9 platform — for example, game providers such as Pragmatic Play or Evolution Gaming operate their own separate privacy frameworks.

2 Information We Collect

kqu9 collects personal data in two primary ways: information you provide directly to us, and information collected automatically as a result of your use of the platform. The categories of personal data we collect are described in detail below.

Information You Provide Directly

When you register a kqu9 account, make a deposit, request a withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal data:

Information Collected Automatically

When you visit or use the kqu9 platform, our systems automatically record certain technical data about your device and session. This information does not identify you personally on its own but may be combined with other data we hold to form a fuller picture of your account activity:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on kqu9.net, time and duration of visits, features accessed, games played, bets placed, and navigation paths through the platform.
• Transaction data: Full records of all deposits, withdrawals, wagers, bonuses credited, and winnings paid — including timestamps, amounts in BDT, and payment method references.
• Session data: Login timestamps, session lengths, logout events, and concurrent session detection flags used for security and responsible gaming monitoring.
• Cookie and tracker data: As described in detail in the Cookies and Tracking section below.

Special Category Data

kqu9 does not intentionally collect special category personal data (such as health data, racial or ethnic origin, religious beliefs, or biometric data) as part of standard account operations. However, if you voluntarily disclose health-related information in connection with a responsible gaming self-exclusion request or a support query — for example, disclosing that you are seeking treatment for a gambling-related problem — that information will be treated with the highest level of confidentiality and used solely to administer the relevant responsible gaming tool. It will not be used for any marketing or analytics purpose.

3 How We Use Your Data

kqu9 processes your personal data only where a legitimate legal basis exists for doing so. The legal bases we rely on, and the specific purposes for which your data is used under each basis, are set out below.

Performance of Contract

The majority of our data processing is necessary to perform the contract we have with you — namely, to operate your kqu9 account and deliver the gaming and betting services you have signed up for. Processing activities under this basis include:

• Creating and maintaining your player account, including storing your login credentials in encrypted form.
• Processing deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported Bangladeshi payment methods.
• Calculating and paying out winnings in BDT to your registered withdrawal method.
• Applying bonus credits and enforcing wagering requirement conditions in accordance with active promotions.
• Providing customer support and responding to account queries, disputes, and complaints.

Compliance with Legal Obligations

Certain processing activities are required to comply with legal obligations applicable to kqu9 as a gaming platform operator, including:

• Conducting identity verification and age-gating checks to ensure that no person under the age of 18 accesses the kqu9 platform. 18+
• Retaining transaction records for anti-money-laundering (AML) compliance and fraud investigation purposes.
• Cooperating with law enforcement or regulatory authorities where we receive a valid legal request for information disclosure.
• Maintaining responsible gaming records, including deposit limit settings, self-exclusion periods, and cooling-off requests.

Legitimate Interests

In some cases, kqu9 processes your personal data on the basis of legitimate interests — where our interest in providing a safe and functional platform is not outweighed by your privacy interests. This includes:

• Detecting and preventing fraudulent account activity, bonus abuse, multi-accounting, and collusion.
• Monitoring platform security, including intrusion detection and DDoS mitigation.
• Analysing aggregated, anonymised usage data to improve the kqu9 platform's performance and game offering.
• Sending transactional emails such as deposit confirmation, withdrawal status updates, and promotional notifications to players who have not opted out of marketing communications.

Consent

Where kqu9 relies on your consent as the legal basis for processing — for example, to send you personalised promotional offers related to cricket betting events like BPL or IPL, or seasonal promotions around Eid or Pohela Boishakh — you may withdraw that consent at any time by contacting [email protected] or adjusting your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4 Cookies and Tracking

The kqu9 website uses cookies — small text files placed on your device — and similar tracking technologies to ensure the platform functions correctly, to keep your session active while you are logged in, and to gather anonymised analytics data about how players navigate the site. The types of cookies used by kqu9 are described below.

kqu9 does not use advertising cookies, retargeting cookies, or third-party social media tracking pixels. You can instruct your browser to refuse all cookies or to alert you when a cookie is being set; however, disabling strictly necessary cookies will prevent you from logging in to the kqu9 platform. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide granular cookie management controls in their privacy settings.

5 Sharing Your Information

kqu9 does not sell, rent, or commercially share your personal data with third parties. We do, however, share data with the following categories of trusted service partners where doing so is necessary to operate the platform or comply with legal obligations. All third-party data processors engaged by kqu9 are bound by contractual confidentiality obligations and data processing agreements.

Payment Processors

To process your deposits and withdrawals, kqu9 shares the minimum necessary financial data with payment service providers including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as partner Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and card networks (Visa, Mastercard). These parties process your transaction data solely to execute the payment instruction and are independently subject to their own data protection obligations.

Identity Verification Services

To complete KYC checks, kqu9 may share identity document images and associated personal data with third-party identity verification service providers. These providers process the data only for the purpose of verifying document authenticity and confirming that the account holder meets the age-18 requirement. Verification data is not retained by third-party providers beyond the period required to complete the check.

Game Technology Providers

Casino games available on the kqu9 platform are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data — such as a pseudonymous player token, bet amount, and game round result — to enable the game to function and to allow the provider to audit game outcomes for fairness certification purposes. No personally identifiable information such as your name, mobile number, or bKash account number is transmitted to game providers.

Legal and Regulatory Disclosure

kqu9 may disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, court order, or legal process. In such cases, kqu9 will disclose only the minimum data necessary to satisfy the legal obligation and will, where legally permitted, inform the affected player of the disclosure.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of kqu9's business operations, player personal data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any resulting change to this Privacy Policy with a minimum of 30 days' advance notice where practicable.

6 Data Retention

kqu9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applied by kqu9 are as follows:

• Active account data (identity, contact, financial, and transaction records): Retained for the full duration that your kqu9 account remains active, plus a minimum of 5 years following permanent account closure, to satisfy anti-money-laundering record-keeping requirements.
• KYC verification documents (ID scans, address proofs, selfie images): Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Support communications (email and chat transcripts): Retained for 3 years from the date of the final message in each support thread.
• Analytics data: Retained in anonymised, aggregated form indefinitely. No personally identifiable information is retained in analytics datasets beyond 12 months.
• Cookie data: As specified in the cookie duration table in Section 4 above.

At the expiry of the relevant retention period, kqu9 will securely delete or anonymise the personal data in question. Where deletion is not technically possible within the standard operational cycle (for example, data stored in encrypted backup archives), kqu9 will isolate the data from active processing until deletion can be carried out.

7 Your Privacy Rights

As a player on the kqu9 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the kqu9 support team by email at [email protected] with the subject line "Privacy Rights Request". kqu9 will acknowledge your request within 3 business days and will action it within 30 calendar days, except where an extension of up to a further 60 days is required due to the complexity or volume of the request, in which case you will be notified of the extension and the reason for it.

Right of Access

You have the right to request a copy of all personal data that kqu9 holds about you, together with information about why it is being processed, who it has been shared with, and how long it will be retained. This is sometimes called a Subject Access Request (SAR). kqu9 will provide the requested information in a structured, commonly used, machine-readable format at no charge for the first request in any 12-month period.

Right to Rectification

If any personal data kqu9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For minor corrections — such as a change of email address or mobile number — you may update your account details directly via the kqu9 account settings interface. For corrections to identity or financial data, please contact [email protected] and provide the relevant supporting documentation.

Right to Erasure

You have the right to request that kqu9 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where the data has been processed unlawfully. Please note that the right to erasure is not absolute: kqu9 is required to retain certain data for legal and regulatory compliance purposes, as described in the Data Retention section above. Where a deletion request cannot be fulfilled in full, kqu9 will explain precisely which data is being retained and why.

Right to Restriction of Processing

In certain circumstances — for example, while the accuracy of data you have contested is being verified, or while you object to processing based on legitimate interests — you may request that kqu9 restrict the processing of your personal data. During a restriction period, kqu9 will continue to store the data but will not carry out any further processing operations except storage, unless you consent or processing is required for legal claims.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller. In practice, this means you may request an export of your kqu9 transaction history, account details, and gaming records in CSV or JSON format.

Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of legitimate interests, on grounds relating to your particular situation. Where you object to legitimate-interests processing, kqu9 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or that the processing is necessary for the establishment, exercise, or defence of legal claims.

8 Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way kqu9 handles your personal data, please contact the kqu9 support team using the details below. Our English-speaking team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 3 business days for general privacy queries; within 30 calendar days for formal rights requests
• Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When submitting a privacy-related query, please include your registered email address, a brief description of your request or concern, and — for rights requests — the specific right you wish to exercise (e.g., "Right of Access", "Right to Erasure"). This will help our team route your request to the appropriate handler and action it as quickly as possible.

Complaints

If you are dissatisfied with kqu9's response to your privacy concern, or if you believe that kqu9 has processed your personal data in a manner that is inconsistent with this Privacy Policy, you have the right to escalate your complaint. Please allow kqu9 a minimum of 14 calendar days to attempt to resolve your concern before escalating, as the majority of issues can be resolved promptly at the platform level without the need for further action.

kqu9 takes all privacy complaints seriously. Where an escalated complaint reveals a genuine breach of this Policy or of applicable data protection principles, kqu9 will take immediate corrective action, notify affected players where required, and review the internal processes that led to the breach to prevent recurrence.